Rental terms

1. RENTAL PERIOD

The minimum rental period is considered 24 hours. A grace period of 29 minutes follows the agreed return time of the vehicle. Beyond this period the renter will be charged for at least one full rental day. The cost of an extra day will depend on the period of the rental and the booked car category.

2. AGE REQUIREMENTS

The minimum age for rent is 21 years old for the categories MINI & ECONOMY (A, B). For all other categories, the minimum rental age is 23 years. Drivers who do not meet the requirement of 23 years can rent vehicles – except CARGO VAN, with a daily charge of €12,00. There are no restrictions or surcharges for drivers aged 23 and over.

The upper age limit is considered to be 75 years. Car rental beyond this limit is possible but there will be an additional charge of maximum €15.00/day depending on the absolute age of the driver, the vehicle category and the rental period.

3. DRIVING LICENSE & ID REQUIREMENTS

All drivers must present a valid driving license and a valid identity card or passport. All drivers must have their full license for at least 1 year.

We reserve the right to request additional identification or to carry out further authentication, if necessary, which may include authentication with an external organization.

According to Greek law, a driving license is considered valid if it is issued by the countries: Austria, Belgium, Bulgaria, France, Germany, Denmark, Switzerland, Greece, Estonia, United Kingdom, Ireland, Spain, Italy, Croatia, Cyprus, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Hungary, Poland, Portugal, Romania, Slovakia, Slovenia, Sweden, Czech Republic & Finland.

According to Greek law, a driving license written with Latin characters from the following countries is also considered valid: Azerbaijan, Cλεte d’Ivoire, Albania, Armenia, Venezuela, Vietnam, Northern Ireland, Bosnia, Herzegovina, Georgia & Herzegovina, Georgia , Central African Republic, Ecuador, United Arab Emirates, Zimbabwe, United Kingdom, Indonesia, Iraq, Iran, Israel, Kazakhstan, Qatar, Kenya, Kyrgyzstan, Congo, Costa Rica, Cuba, Leviathan Mexico, Mongolia, Moldova, Monaco, Bahamas, Bahrain, Nigeria, Norway, South Africa, South Korea, Uzbekistan, Ukraine, Uruguay, Pakistan, Peru, Northern Macedonia, Russia, San Marino, Saudi Arabia, Saudi Arabia , Thailand, Turkey, Turkmenistan, Tunisia, Philippines & Chile.

Driving licenses issued in all other countries are required to be accompanied by an International Driving License.

4. METHODS OF PAYMENT

Deposit:
You can pay your deposit from our website with credit, debit, and prepaid cards.
We accept Visa, Mastercard, Maestro, Diners & Discover.

Transaction security:
All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL).
Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

Balance amount:
We accept VISA and MASTERCARD credit or debit cards. AMEX is accepted in individual stores with an additional charge of 4%. Debit cards, prepaid cards and cash are accepted as payment methods for rent or to purchase additional products. UNIONPAY is not accepted. The security deposit must be paid with a valid credit card. Ask at your local store for details. All cards must be in the driver’s name. The security deposit will be withholded in the credit card, while the estimated cost of renting will be charged at the time of pick up. The deposit will be released by the cardholder’s bank upon notice after the return of the vehicle.

The security deposit is:

• € 290 in total for Mini, Economy car groups
• € 390 in total for car groups Compact, Intermediate, Compact SUV, Intermediate SUV
• € 600 in total for Standard, Standard Wagon Full-Size, Full-Size Van car groups
• € 1300 in total for Premium and Luxury car groups

In case the rental vehicle is returned before the end of the agreed rental period, the rental company reserves the right to withhold 50% of the amount corresponding to the days the vehicle has been returned.

5. CANCELLATION POLICYΑ reservation can be cancelled up to 7 days before its start. However, between 15 June and 15 September this period is extended to 30 days due to increased rental demand. If the cancellation takes place within the limits mentioned above then a total refund of the deposit/payment of the reservation will take place.In case time requirements for the cancellation are not fulfilled, the entire deposit will be charged to the customer. However, if the reservation is fully paid, the customer will only be charged 30% of its value and the remaining amount will be refunded.

In case the customer does not show up or the customer is unable to provide the necessary documents (driver’s license, valid credit or debit card) the entire deposit or 30% of the reservation will be withheld. If the customer is late to appear more than one hour than the expected time, he must inform the company by phone or at info@car4u.gr. Otherwise, it can be considered a no-show case.

The promotional discount that the customer receives for advance payment is withheld in every case.

6. PERMITTED KILOMETERS

No restriction or extra charge

7. THIRD PARTY INSURANCE

Mandatory by law: Free of charge.

Coverage limits:

a) Third party bodily injury up to € 1,220,000 (except for the driver of the rented vehicle).

b) Third Party Property Damage up to € 1,220,000, – including the passengers of the rented vehicle (except the driver of the rented vehicle).

8. COLLISION DAMAGE WAIVER (CDW):

Covers the renter’s liability for damages to the rented vehicle – under the condition that the damage is not due to infringement of Road Circulation Code, with a deductible amount of:

• € 600 plus VAT for MINI & ECONOMY car groups
• € 800 plus VAT for car groups COMPACT, COMPACT SUV, INTERMEDIATE, INTERMEDIATE SUV
• € 1300 plus VAT for car groups STANDARD, STANDARD WAGON, FULL-SIZE, FULL-SIZE VAN
• € 1800 EUR plus VAT for PREMIUM & LUXURY car groups

CDW does not provide any coverage for damage to the underside of the vehicle, to the interior of the vehicle, to glass panes, mirrors, wheels, tires, key, antenna. It also does not cover damage from incorrect fuel, during transportation by ship without prior written authorization from the company at the time of pick up of the car, natural disasters and terrorist attacks.

If the CDW is not included in the rental agreement, the renter is liable to pay the full amount of the rental car damage.

The Accident Statement should always be completed in order for the insurance coverage to be valid. If there is a third party involved in an incident, we encourage customers to call the police. In case of damage or theft of a car, the driver will be charged an administration fee of €25,00 plus VAT.

9. THEFT THEFT (TW)

Covers the rental vehicle against total theft with a deductible amount of:

• € 600 plus VAT for MINI & ECONOMY car groups
• € 800 plus VAT for car groups COMPACT, COMPACT SUV, INTERMEDIATE, INTERMEDIATE SUV
• € 1300 plus VAT for car groups STANDARD, STANDARD WAGON, FULL-SIZE, FULL-SIZE VAN
• € 1800 plus VAT for PREMIUM & LUXURY car groups

Attempts to steal a vehicle, loss of a car key, theft of personal belongings in the vehicle, natural disasters and terrorist attacks are not covered.

The car key and the Police Document of vehicle theft that reported by the driver of the car, should always be presented so that the insurance’s covers will be in effect.

If TW is not included in the Rental Agreement, the renter is obliged to pay the value of the rental car. In case of damage or theft of a car, the driver will be charged a management fee of €25.00 plus VAT. This charge applies irrelevantly of party at fault.

10. REFUELING CHARGES:

The renter must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same fuel level, the renter will be charged with the amount of fuel needed to reach the original level. There is no fixed refueling charge. Fuel billing is easily calculated based on the following formula:

Refueling Charge in €: FLDxTCxFC

FLD: Fuel level difference (eg 3/8)

TC: Fuel tank capacity (eg 50 liters)

FC: Fuel cost (eg € 1.6 / liter)

It is recommended not to add small amounts of fuel as there is a chance that this will not be recorded by the fuel level instrument.

11. ROAD ASSISTANCE

Available 24/7. Roadside assistance telephone number is indicated in the rental agreement and/or provided by the rental agent at the time of car pick up. It is recommended that you contact the branch directly if roadside assistance is required. If the renter drives the vehicle off the official road network and the vehicle comes to a standstill, the driver will be charged the cost of towing the vehicle by roadside assistance. Tire replacement is not covered by roadside assistance.

12. VEHICLE REPLACEMENT

Delivered from the pick-up location within 24 hours. The company is not obliged to replace the vehicle in case the immobilization is the driver’s fault and there is no possibility of replacement due to limited availability. If the driver is not to blame, the company must replace the vehicle or reimburse the remaining rental costs.

The driver should contact the pick-up office by telephone for assistance. If the vehicle is towed by the roadside assistance as a result of an accident, after violations of the road legislation by the driver, the driver is obliged to cover the cost of repatriation of the car to the company’s headquarters from the point of immobilization.

13. FULL DAMAGE WAIVER (FDW)

Full Damage Waiver is optional and reduces the excess amount on CDW to zero – under the condition that the damage is not due to infringement of Road Circulation Code. CDW must be purchased or inclusive for renters to qualify for the purchase of FDW. The daily charge for this service depends on the vehicle category, period and branch location. It is listed in the official price list on the company’s website. The customer can also be informed by the company’s representative.

FDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, acts of God, Terrorist Attacks, during transportation by ferry without prior written authorization by the company at the time of pick up the car, wheels and tires. The security deposit is reduced to €100,00 with the purchase of this service.

The Accident Statement should always be completed in order for the insurance coverage to be valid. In case of damage or theft of a car, the driver will be charged an administration fee of € 25,00 plus VAT. This charge applies irrelevantly of party at fault.

14. FULL THEFT RELEASE (FTW)

Covers the deductible amount that is applied to the TW coverage. For buying FTW, it is mandatory to purchase the TW.

Attempted theft of the vehicle, car key loss, theft of the personal belongings that were in the vehicle, acts of God and Terrorist Attacks are not covered.

The car key and the Police Document of vehicle theft that reported by the driver of the car, should always be presented so that the insurances’ covers will be in effect. In case of car damage or a car theft, an administration fee (D.A.F.) of €25,00 plus VAT will be charged to the driver. This charge applies irrelevantly of party at fault.

15. SUPER COLLISION DAMAGE WAIVER (SCDWTWP)

This insurance is available in specific locations in Greece. For buying SCDWTWP, it is mandatory to purchase the CDW. Covers the damages to the underside part of the vehicle, wind shields, mirrors, key locks, the antenna, acts of God, Terrorist Attacks, during transportation by ferry if the “Transportation via ferry insurance” purchased at the pickup, fire, wheels and tires. These damages are covered under the condition that are not due to infringement of Road Circulation Code.

The Accident Statement should always be supplemented so that the insurances’ covers will be in effect. In case of car damage or a car theft, an administration fee (D.A.F.) of €25,00 plus VAT will be charged to the driver. This charge applies irrelevantly of party at fault.

16. AFTER HOUR SERVICE

After hours is a service provided to pick up and/or drop off a vehicle outside the opening hours. An additional charge of €20,00 plus VAT applies and must be paid at the rental counter. Opening hours may vary from station to station. In any case it appears on the official website of the company.

17. DELIVERY AND COLLECTION (DEL/COL)

For deliveries and collections within a 10 km radius a flat charge of €15,00 plus VAT applies and should be paid locally. For distances longer than 10 km an additional charge of €0,85 plus VAT per km applies and should be paid locally as well.

18. ADDITIONAL DRIVER (ADD)

Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. The daily surcharge per additional driver is €3,00 plus VAT.

19. BABY/TODDLER/BOOSTER SEAT (BaS, ToS, BoS)

Daily fee: EUR 3.00 plus VAT. Maximum charge: € 45.00 plus VAT per rent. The seats comply with EU rules.

• BABY SEAT: For children from newborns up to 13 kg.
• TODDLER SEAT: For children from 6 kg to 18 kg.
• BOOSTER SEAT: For children from 15 kg to 30 kg.

20. NAVIGATION SYSTEM (GPS)

GPS navigation devices are available for rent. GPS is available at a daily cost of € 9.00. Maximum amount € 95.00 per rent.

21. TRANSPORT VIA FERRY

Written authorization to the renter is required upon pick up of the car. The cost is €20.00 plus VAT per direction. This product is not valid for overseas rentals. Transport without the written authorization of the company is not covered for any damages or losses during the stay on board. The written authorization is added on the rental agreement at the time of pick up after the payment of the transport fee.

22. CROSS-BORDER POLICY

It is forbidden to drive the rental vehicle outside the Greek borders in any case.

23. SECURITY DEPOSIT

A valid credit card is required for each rental (see 4. Payment methods). Exceptionally, security deposit can be accepted using a debit card or cash.

The security deposit is:

• € 290 in total for Mini, Economy car groups
• € 390 in total for car groups Compact, Intermediate, Compact SUV, Intermediate SUV
• € 600 in total for Standard, Standard Wagon Full-Size, Full-Size Van car groups
• € 1300 in total for Premium and Luxury car group

24. ACCIDENT ADMINISTRATION FEE

In case of accident an administration fee of €25,00 plus VAT will be charged to the driver. This charge applies irrelevantly of party at fault.

25. INTERIOR CLEANING

For all vehicles returned with stained interior that can not be cleaned with regular / conventional cleaning, the customer will be charged with €20,00 plus VAT per seat, for the biological cleaning of the car. Cleaning in multiple places can lead to a maximum amount of € 100,00 plus VAT for the entire interior of the car.

26. TRANSPORTATION OF PETS

Pets are allowed in the vehicles, as long as they are confined to a carrier (not provided by the rental company). Prior notification to the rental counter at the time of pickup of the vehicle should be made. Renters are responsible for any damage or stains and animal scents that seep into car’s vents, seat fabrics and carpet caused by the pets. Renters will be charged a fee of €100,00 plus VAT for the cleaning of the vehicle.

27. TRAFFIC OR OTHER MUNICIPAL FINES

The Driver is fully liable and must pay all respectively fines on his own before leaving Greece. The driver obliged to present all the documents – tickets & payments at the branch. If client misses to pay the fines, he will be charged  €20,00 plus VAT additional to the fine. MOSCHOURIS M.P. & SIA OE. has the right to take legal actions against the driver/drivers to collect this amount and any surcharges that may come from the Greek authorities or the country’s authorities that client drove the car during the rental. On top of the traffic violation fines, client is liable to pay a non-refundable fee of €100,00 plus VAT in case of loss or removal of license plates from the car, removed by police or other public authorities as a result of a traffic violation.

28. TAXES

Chios: VAT 17%

Santorini: VAT 24%

29. COMPLAINTS

Any complaint from the customer should be reported to the customer service department of the company by email to the address stated in the rental agreement no later than 60 days after the end of the rental. A full written description of the problem is required.

30. VEHICLE USE

The vehicle should be used only by the renter or other additional drivers noted on the rental agreement. The vehicle is prohibited to be used, for infringement of provisions of the Greek Road Circulation Code, for purposes opposite to the Greek laws, for towing other vehicles, in order to transport heavy objects or baggage, flammable materials, or smelly objects, to be used outside asphalt road network, under the influence of alcohol, narcotic or toxic substances. Also, for transportation via boats or cross border rentals without a prior written authorization of the company.

31. TERMS, CONDITIONS, RATES

They can be changed with a written notice from MOSCHOURIS MP. & SIA OE. to its customers at least 5 working days in advance. Exception possible changes of the Law of the Hellenic Republic or of the European Union.

32. CAR TYPES

All car types that are mentioned in catalogues are sample models, based in the actual interpretation of the international SIPP codes and are subject to change with similar models at the renter΄s discretion.

33. CORPORATE IDENTITY

In this document, the term company or rental company means MP. Moschouris & Co. OE which is often referred to with the distinctive title CAR4U and its official website is: www.car4u.gr

34. JURISDICTIVE COURTS
Chios Courts have exclusive jurisdiction.

35. TRANSACTION SECURITY

All payments made using the card are processed through the electronic payment platform of “Alpha e-Commerce” of Alpha Bank and uses TLS 1.2 encryption protocol encryption with 128-bit (Secure Sockets Layer – SSL). Encryption is a way of coding the information until it reaches its recipient, who will be able to decode it using the appropriate key.