Rental terms

1. RENTAL PERIOD

The minimum rental period is considered 24 hours. A grace period of 29 minutes follows the agreed return time of the vehicle. Beyond this period the renter will be charged for at least one full rental day. The cost of an extra day will depend on the period of the rental and the booked car category.

2. AGE REQUIREMENTS

The minimum age for renting is that which is in accordance with the current Greek legislation. The company, however, reserves the right not to deliver the rental vehicle, without compensation of the customer, if he has not reached the age of 21 for the Mini & Economy (A, B) categories of cars and 125cc scooters. For all other categories, this age limit is extended to 23 years. There are no restrictions or surcharges for drivers aged 23 and over. The upper age limit is considered to be 75 years.

Car rental beyond these limits is possible but there may be an additional charge of maximum €15.00/day depending on the absolute age of the driver, the vehicle category and the rental period.

3. DRIVING LICENSE & ID REQUIREMENTS

All drivers must present a valid driver’s license and a valid ID or passport. The company reserves the right not to grant the rental vehicle if the renter does not hold a driver’s license for at least 1 year. There is also no compensation in this case.

We reserve the right to request additional identification or to carry out further authentication, if necessary, which may include authentication with an external organization.

According to Greek legislation, the right to drive in Greek territory is granted to those who hold a Greek driver’s licence, as well as the following cases of holders of a foreign driver’s licence:

1. Holders of a valid driving licence issued by:
2. EU member state, as well as from the states: Norway, Iceland, Liechtenstein, Switzerland, Serbia, Albania and the United Arab Emirates.
3. State party to the Vienna Convention based on the official website of the United Nations at the link:

 https://treaties.un.org/Pages/ViewDetailsIII.aspx?src=TREATY&mtdsg_no=XI-B-19&chapter=11&Temp=mtdsg3&lang=en

1. The United States of America, Canada, the Commonwealth of Australia, the United Kingdom and Gibraltar
2. State in which an international driver’s license is not issued provided that it is accompanied by an official translation into Greek or English.
3. Holders of a valid international driver’s license, which has been issued by any state, other than Greece, and who do not have their usual residence in Greece, have the right to drive in Greece with an international driver’s license. In order for the international driver’s license to be valid, it must be accompanied by the holder’s valid national driver’s license.
4. METHODS OF PAYMENT

Advance payment:

You can pay your advance payment from our website with credit, debit, and prepaid cards. We accept Visa, Mastercard, Maestro, Diners & Discover.

Transaction security:

All card payments are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and use TLS 1.2 encryption with 128-bit encryption protocol (Secure Sockets Layer-SSL).

Encryption is a way of encrypting information until it reaches its intended recipient, who will be able to decrypt it using the appropriate key.

Balance amount:

We accept VISA and MASTERCARD credit or debit cards. AMEX is accepted in some branches depending on the region. Debit cards, prepaid cards and cash are accepted as payment methods for rent or to purchase additional products. UNIONPAY is not accepted. The security deposit will be blocked on a valid credit or debit card, while the estimated rental fee will be charged at the time of pick up. All cards must be on the driver’s name. The deposit will be released by the cardholder’s bank upon notice after the return of the vehicle. Ask at your local store for details.

The security deposit is:

• € 200 in total for ATVs
• € 300 in total for Mini, Economy, Compact car groups
• € 400 in total for car groups Intermediate, Compact SUV, Intermediate SUV
• € 600 in total for Standard, Standard Wagon Full-Size, Full-Size Van car groups
• € 1300 in total for Premium and Luxury car groups

In case the customer returns the vehicle before the end of the agreed rental period, the rental company is not obliged to compensate the remainder of the rental.

5. CANCELLATION POLICY

Α reservation can be cancelled up to 7 days before its start. However, between 15 June and 15 September this period is extended to 30 days due to increased rental demand. If the cancellation takes place within the limits mentioned above then a total refund of the deposit/payment of the reservation will take place. In case time requirements for the cancellation are not fulfilled, the entire deposit will be charged to the customer.

In case of no-show of the customer or inability of the customer to present the necessary documents (driver’s license, valid credit or debit card) no refund is provided. If the customer is late to show up for more than one hour than the scheduled time, he should inform the company by phone or at info@car4u.gr. Otherwise, it is considered a case of no-show.

6. PERMITTED KILOMETERS

No restriction or extra charges.

7. THIRD PARTY INSURANCE

Mandatory by law: Free of charge.

Coverage limits:

1. a) Third party bodily injury up to € 1,220,000 (except for the driver of the rented vehicle).
2. b) Third Party Property Damage up to € 1,220,000, – including the passengers of the rented vehicle (except the driver of the rented vehicle).

8. COLLISION DAMAGE WAIVER (CDW):

Covers the renter’s liability for damages to the rented vehicle – under the condition that the damage is not due to infringement of Road Circulation Code, with a deductible amount of:

• €400 plus VAT for 125cc scooters
• €600 plus VAT for MINI & ECONOMY car groups, 125cc premium scooters or bigger
• €800 plus VAT for car groups COMPACT, COMPACT SUV, INTERMEDIATE, INTERMEDIATE SUV and for ATVs
• €1300 plus VAT for car groups STANDARD, STANDARD WAGON, FULL-SIZE, FULL-SIZE VAN
• €1800 EUR plus VAT for PREMIUM & LUXURY car groups

In case that a different deductible amount is agreed, it is noted down on the front of the contract and is the one that prevails in every case.

CDW does not provide any coverage for damage to the underside of the vehicle, to the interior of the vehicle, to glass panes, mirrors, wheels, tires, key, antenna. It also does not cover damage from incorrect fuel, during transportation by ship without prior written authorization from the company at the time of pick-up of the car, natural disasters and terrorist attacks.

If the CDW is not included in the rental agreement, the renter is liable to pay the full amount of the rental car damage.

The Accident Statement should always be completed in order for the insurance coverage to be valid. If there is a third party involved in an incident, we encourage customers to call both the rental car agency and the police. In case of damage or theft of a car, the driver will be charged an administration fee of €25,00 plus VAT.

9. THEFT THEFT (TW)

Covers the rental vehicle against total theft with a deductible amount of:

• €1500 plus VAT for MINI & ECONOMY,COMPACT, COMPACT SUV, INTERMEDIATE, INTERMEDIATE SUV car groups
• €2500 plus VAT for STANDARD, STANDARD WAGON, FULL-SIZE, FULL-SIZE VAN, PREMIUM & LUXURY car groups

Attempts to steal a vehicle, loss of a car key, theft of personal belongings in the vehicle, natural disasters and terrorist attacks are not covered.

The car key and the Police Document of vehicle theft that reported by the driver of the car, should always be presented so that the insurance’s covers will be in effect.

If TW is not included in the Rental Agreement, the renter is obliged to pay the value of the rental car. In case of damage or theft of a car, the driver will be charged a management fee of €25.00 plus VAT. This charge applies irrelevantly of party at fault.

10. REFUELING CHARGES:

The renter must return the vehicle with the same fuel level as at the time of pick up. If the vehicle is not returned with the same fuel level, the renter will be charged with the amount of fuel needed to reach the original level. There is no fixed refueling charge. The renter can be informed by the rental agent that is serving him, on the total capacity of the fuel tank of its vehicle

It is recommended not to add small amounts of fuel, as there is a chance that the fuel level instrument will not record it. Please contact the local station for further details

11. ROAD ASSISTANCE

Available 24/7. Roadside assistance telephone number is indicated in the rental agreement and/or provided by the rental agent at the time of car pick up. It is recommended that you contact the branch directly if roadside assistance is required. If the renter drives the vehicle off the official road network and the vehicle comes to a standstill, the driver will be charged the cost of towing the vehicle by roadside assistance.

12. VEHICLE REPLACEMENT

Delivered from the pick-up location within 24 hours. The company is not obliged to replace the vehicle in case the immobilization is the driver’s fault and there is no possibility of replacement due to limited availability. If the immobilization is due to mechanical failure, the company must replace the vehicle or reimburse the remaining rental costs.

The driver should contact the pick-up office by telephone for assistance. If the vehicle is towed by the roadside assistance as a result of an accident, after violations of the road legislation by the driver, the driver is obliged to cover the cost of repatriation of the car to the company’s headquarters from the point of immobilization.

13. FULL DAMAGE WAIVER (FDW)

Full Damage Waiver is optional and reduces the excess amount on CDW to zero – under the condition that the damage is not due to infringement of Road Circulation Code. The daily charge for this service depends on the vehicle category, period and branch location. It is listed on the official price list on the company’s website and it can change without any notice. The customer can also be informed by the company’s representative.

FDW does not provide any coverage concerning damages provoked at the underside part of the vehicle, inside part of the vehicle-saloon, wind shields, mirrors, car key damage, the antenna, incorrect fuel, acts of God, Terrorist Attacks, during transportation by ferry without prior written authorization by the company at the time of pick up the car, wheels and tires. The security deposit is reduced to €100,00 with the purchase of this extra.

The Accident Statement should always be completed in order for the insurance coverage to be valid. In case of damage or theft of a car, the driver will be charged an administration fee of € 25,00 plus VAT. This charge applies irrelevantly of party at fault.

14. AFTER HOUR SERVICE

The out-of-hours service is provided when it is needed to pick up and/or return a vehicle outside station opening hours. An additional fee applies and has to be paid at the start of the rental. The amount charged for this service is variable and depends on the service station and the time of collection or return of the vehicle. Operating hours may vary from station to station. In any case, they are depicted on the company’s official website.

15. DELIVERY AND COLLECTION (DEL/COL)

Rental vehicle deliveries and pickups at locations other than service stations are an additional service provided by the rental company. The cost of this depends on many factors. In any case, the customer can be informed by contacting a branch of the company before making a telephone or online reservation.

16. ADDITIONAL DRIVER (ADD)

Additional drivers must meet all renter requirements. Additional drivers can be added to the contract at any rental branch. The daily surcharge per additional driver is €4,50.

17. BABY/TODDLER/BOOSTER SEAT (BaS, ToS, BoS)

Daily fee: €5,00. Maximum charge: €100,00 (*€60,00) per rent. The seats comply with EU rules.

• BABY SEAT: For children from newborns up to 13 kg.
• TODDLER SEAT: For children from 6 kg to 18 kg.
• BOOSTER SEAT*: For children from 15 kg to 30 kg.

18.  NAVIGATION SYSTEM (GPS)

GPS navigation devices are available for rent. GPS is available at a daily cost of €8,00. Maximum amount €100,00 per rent.

19.  TRANSPORT VIA FERRY

Written authorization to the renter is required upon pick up of the car. The cost is €40,00 for a return trip. This product is not valid for overseas rentals. Transport without the written authorization of the company is not covered for any damages or losses during the stay on board. The written authorization is added on the rental agreement at the time of pick up after the payment of the transport fee.

20. CROSS-BORDER POLICY

It is forbidden to drive the rental vehicle outside the Greek borders in any case.

21. SECURITY DEPOSIT

A valid credit or debit card is required for each rental (see 4. Payment methods). In certain cases, cash security deposit may be accepted by the rental car agency.

22. ACCIDENT ADMINISTRATION FEE

In case of accident an administration fee of €25,00 plus VAT will be charged to the driver. This charge applies irrelevantly of party at fault.

23. INTERIOR CLEANING

For all vehicles returned with stained interior that needs more than a regular/ conventional cleaning, the customer will be charged with €20,00 plus VAT per seat, for the biological cleaning of the car. Cleaning in multiple places can lead to a maximum amount of € 100,00 plus VAT for the entire interior of the car.

Smoking is prohibited in any case inside the rental vehicle. In the event that there is a cigarette smell inside when returning the vehicle, the company is entitled to charge cleaning fees.

24. TRANSPORTATION OF PETS

Pets are allowed in the vehicles, as long as they are confined to a carrier (not provided by the rental company). Prior notification to the rental counter at the time of pickup of the vehicle should be made. Renters are responsible for any damage or stains and animal scents that seep into car’s vents, seat fabrics and carpet caused by the pets. Renters will be charged a fee of €100,00 plus VAT for the cleaning of the vehicle.

25. TRAFFIC OR OTHER MUNICIPAL FINES

The Driver is fully liable and must pay all respectively fines on his own before leaving Greece. The driver obliged to present all the documents – tickets & payments at the branch. If client misses to pay the fines, he will be charged  €20,00 plus VAT additional to the fine cost. The agency has the right to take legal actions against the driver/drivers to collect this amount and any surcharges that may come from the Greek authorities or the country’s authorities that client drove the car during the rental. On top of the traffic violation fines, client is liable to pay a non-refundable fee of €100,00 plus VAT in case of loss or removal of license plates from the car, removed by police or other public authorities as a result of a traffic violation.

26. TAXES

Chios: VAT 17%

Santorini: VAT 24%

27. COMPLAINTS

Any complaint from the customer should be reported to the customer service department of the company by email to the address stated in the rental agreement no later than 30 days after the end of the rental. A full written description of the problem is required.

28. VEHICLE USE

The vehicle must be used only by the renter or the additional drivers listed in the rental agreement. It is prohibited to use the vehicle, for violating provisions of the Greek Road Traffic Code, for purposes contrary to Greek laws, for towing other vehicles, for the transport of heavy objects or luggage, flammable materials or objects with a bad smell. It is also prohibited to use it under the influence of alcohol, drugs or toxic substances. In all cases and regardless of the vehicle, any use outside the official road network is prohibited (e.g. dirt roads, beaches, sandy or rocky terrain, etc.)

In all cases of violations above, the vehicle will be confiscated by the company without warning and without compensation for the remainder of the rental. The renter is obliged to pay an administrative fine of €300,00 to the rental company and compensation for any damage caused to the vehicle.

29. TERMS, CONDITIONS, RATES

They can be changed with a written notice from MOSCHOURIS MP. & SIA OE. to its customers at least 5 working days in advance. Exception possible changes of the Law of the Hellenic Republic or of the European Union.

30. CAR TYPES

All car types that are mentioned in catalogues are sample models, based in the actual interpretation of the international SIPP codes and are subject to change with similar models at the renter΄s discretion.

31. TRANSACTIONS SECURITY

All payments made using a card are processed through Alpha Bank’s “Alpha e-Commerce” electronic payment platform and uses TLS 1.2 encryption with a 128-bit encryption protocol (Secure Sockets Layer – SSL). Encryption is a way of encoding information until it reaches its intended recipient, who will be able to decode it using the appropriate key.

32. CORPORATE IDENTITY

In this document, the term company or rental company or agency means M.P. Moschouris kai SIA O.E. which is often referred to with the distinctive title CAR4U and its official website is: www.car4u.gr

33. JURISDICTIVE COURTS

Chios Courts have exclusive jurisdiction.